Stop an enquiry at any time

You may stop an enquiry without an enquiry fee. Sending an email or receiving a response does not create a paid order. This website has no payment entry point and will not initiate a charge. See the Privacy Notice if you want enquiry information removed.

Before any future payment

Before paid services open, written terms will be provided and the USD amount, service scope, delivery timing, acceptance criteria, revisions, cancellation and refund terms will be agreed before payment. You should not pay before those matters are confirmed.

The written terms will distinguish work not started, production started, partial delivery, failure to deliver and work that does not meet the agreement. They will explain cancellation or refund eligibility, information needed, steps, applicable amounts and expected handling arrangements. This page does not authorise charging or replace a future project agreement.

The company handles delivery problems

For future paid projects, the company will remain responsible to customers for delays, an independent provider leaving or quality problems. Remedies will include agreed revisions, remediation, replacement or refunds. Customers will not have to pursue the provider themselves, and a refund due from the company will not depend on first recovering contractor compensation.

Internal approval, submission of a refund and receipt by the customer are different stages. Receipt depends on the relevant institutions; no fixed arrival time is currently promised. Digital files have no physical return shipping. Use and licensing of delivered work must be addressed in the written project terms.

Complaints or unexpected charges

Email contact@hasslefreeltd.com with the enquiry subject, relevant dates, the issue and the outcome sought. For a suspected payment, provide only evidence with sensitive details concealed. Never send a full card number, banking password or verification code.

We will review the communication and facts and explain our response. If more information or investigation is needed, we will explain why and the next steps. If you disagree, reply with further facts and request another review.

This notice does not restrict rights that cannot be excluded under applicable law. It does not mean that any payment provider has approved charging through this website.

咨询可以随时停止

你可以随时停止咨询，不收取咨询费用。发送邮件或收到回复不会产生付费订单。本网站没有付款入口，也不会发起扣款。如需清理咨询资料，请参阅隐私说明。

未来付款前需确认的事项

收费服务开放前，将提供书面服务条件，并在付款前确认 USD 金额、服务范围、交付期限、验收标准、修改、取消与退款条件。未确认这些事项，不应付款。

书面条件将区分尚未开始履约、已经开始制作、部分交付、未能交付及成果不符合约定等情形，说明取消或退款条件、核对材料、处理步骤、适用金额和预计处理安排。当前页面不授权收费，也不代替未来项目的具体书面约定。

公司负责处理交付问题

未来收费项目中，交付延误、独立服务提供者退出或质量问题由公司向客户负责处理，包括按约定安排修改、补做、更换人员或退款。客户无需自行向服务提供者追索，公司应退款项不以先追回工作者报酬为前提。

内部同意退款、提交退款与客户实际收到退款是不同阶段。实际到账受相关机构处理影响，当前不承诺固定到账天数。数字文件没有实物退货物流，成果使用与许可安排应在项目书面条件中说明。

投诉或报告异常收费

请发送至 contact@hasslefreeltd.com，说明咨询主题、相关时间、具体问题和希望的处理方式。若涉及疑似付款，仅提供遮盖敏感信息的凭证，切勿发送完整卡号、银行密码或验证码。

我们会核对沟通与事实并说明处理意见。如需补充信息或进一步调查，会说明原因和下一步安排。对结果有异议时，可回复邮件补充事实并请求再次核对。

本说明不限制适用法律下不能排除的权利，也不表示任何支付机构已经批准本网站收费。